Last Updated on August 4, 2025 4:34 pm
The Avery County Department of Social Services initiated a complaint investigation on August 2, 2025, against The Heritage of Sugar Mountain.
Violations of the rules for operation of the facility were found, including conditions in the home that were
detrimental to the health and safety of the residents.
Through the cooperation of the Avery County Sheriff's Department, Avery County Emergency Management, Avery County EMS, Avery County Transportation, Linville Central Rescue, and Avery County Schools, the needs of all residents were addressed and all residents were relocated
from the home on August 2, 2025.
None of the residents went without meals or medications. The NC Department of Health and Human Services has suspended the license to operate for The Heritage of Sugar Mountain and has suspended admissions for the facility.
