The N.C. Department of Transportation began mailing out the department’s first-ever customer survey this week. Randomly selected citizens will receive a paper copy in the mail in the coming week to help NCDOT find out what North Carolina residents think about various services. Additional citizen feedback will be collected online.
This survey’s purpose is to gauge how the department is doing in our effort to provide great customer service. Participation can help NCDOT identify ways to make North Carolina transportation services safer, more efficient and customer focused. The survey will be conducted annually moving forward, and the results will be used as the basis for measuring the department’s performance in the area of customer service.
Mailed surveys must be returned by mid-June. The online survey will close June 12.
If you’d like to participate by taking the survey, please visit: go.ncsu.edu/customerservice2015. It takes about 15 minutes to complete, and the survey link is mobile friendly.
The results will be available to the public on NCDOT.gov this September.