Coronavirus/COVID-19News

New River Light & Power Encourages Round Up Donations To Help Local Families Through COVID-19

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Last Updated on April 17, 2020 6:35 am

New River Light & Power (NRLP) is encouraging customers and the public to donate to its Good Neighbor Round Up Program to assist the community with their electric bills and help ease the financial burden that many High Country residents face due to the COVID-19 crisis. 

NRLP offers three ways to participate in the program:

  • Choosing to round up your electric bill to the next whole dollar amount
  • Adding an additional fixed amount to your monthly “rounded up” bill. Add an extra $1, $5, $10 or amount of your choice
  • Making a one-time donation

NRLP encourages both customers and community members to make donations to the program, if they can, to help families struggling to pay their electric bills during the COVID-19 crisis. Participating in the program by “rounding up” your electric bill is only available to current NRLP customers, however anyone can make a donation to the program. 

“While we encourage our customers to participate by rounding up their monthly electric bills, we believe that donations to the program can make the most immediate impact to help the community during this time of crisis,” said Joe Piazza, NRLP Business Manager. 

“Whether it’s through our partnership with the Hospitality House for this program or our quick action to suspend disconnections and late fees early on, all of us here at New River are here for you, our customers and the community during this crisis. If you need any assistance, please reach out to us, we’re here to help,” added NRLP General Manager Ed Miller.


Started in 2012, NRLP’s Round Up program provides financial assistance through the Hospitality House for customers that need help with their electric bills. The program has raised nearly $37,000 for High Country households over the last eight years. Customers can sign up for the Round Up program by completing a form on NRLP’s website, and anyone who wishes to make a donation can do so by cash or check either by mail or the drive thru window at NRLP’s office. 

For more information on the Good Neighbor Round Up Program, please visit: https://nrlp.appstate.edu/customer-service/good-neighbor-round-program

To read more about NRLP’s COVID-19 response including details on the suspension of disconnects and late fees as well as payment and assistance information please visit: https://nrlp.appstate.edu/covid-19-response

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