North Carolina courts’ online services portal has been upgraded to improve the user experience and accessibility on mobile devices. Online services provide citizens 24/7 convenience to efficiently resolve court matters anytime from any location with internet access without going to the courthouse.
Enhanced functionality for users who have received a citation now provides a single lookup that evaluates eligibility for all online services, based on the user’s individual circumstances and history (interfacing with NCDMV and court system data), and informs the user which options, if any, are available. Service options include paying online or requesting a dismissal (license, registration, and inspection compliance only).
“Online services are more efficient and convenient to process the most commonly cited traffic offenses,” said Judge Marion Warren, director of the N.C. Administrative Office of the Courts. “Court technology and online services are modernizing the way the public does business with our courts.”
Following Chief Justice Mark Martin’s vision for establishing eCourts and a modern court system, upgrading online services bolsters the Judicial Branch’s commitment to providing broader and more convenient access to justice. It is part of a multi-phase initiative to provide the public a convenient, user-friendly means of resolving most waivable offenses online, and enable the courts to efficiently process citations outside of the courtroom. For judicial staff, it means less paperwork, less data entry, and shorter lines in traffic court and courthouses across the state. For citizens, it means timely resolutions of court matters without the hassle of taking off work and standing in line at the courthouse.
Current statewide online services for citizens include online request for compliance and dismissal of traffic citations since 2016, online collections and payments for criminal court since 2016, and online payments for citations since 2010. New language has been added to citations to raise public awareness that citizens may be able to handle their ticket and avoid a trip to court via onlineservices.NCcourts.org.