Governor Pat McCrory has announced additional customer service improvements for the North Carolina Division of Motor Vehicles (NCDMV) for 2016. The office-based improvements are aimed at reducing wait times, particularly for obtaining new driver licenses and identification cards as well updating online features at the DMV portal.
“North Carolina continues to be one of the fastest growing states in the nation,” Governor McCrory said. “These improvements will not only make doing business with DMV more convenient and easier today, it will prepare us to efficiently handle the growth that is coming our way.”
By December 18, new self-service kiosks will be placed in the first 10 driver license offices located in Asheville, Greensboro, Charlotte, Cary, Fayetteville and Raleigh. The new kiosks will provide customers with touch screen access to online services in busy NCDMV offices. Customers will be able to use their credit cards and print out receipts for their service at the kiosks. The new kiosks will reduce wait times at these offices.
New cameras, scanners, printers and, for the first time, credit card machines are being installed at 114 driver license offices across North Carolina to provide faster driver license and ID card applications. The new driver license and ID cards are already being processed by 70 offices in the state. The remaining 43 offices will begin accepting applications for the new cards by January 7.
“NCDMV is making all DMV functions faster and much easier for citizens,” said state Motor Vehicles Commissioner Kelly J. Thomas. “Governor McCrory is focused on making more DMV services available online and decreasing wait times in offices. We are ‘Driving Change’ at DMV.”
The new year will also bring automated Teen Driving Logs that can be completed online by teen drivers and their parents. The new logs make it easier for learning drivers to enter their driving practice times and road conditions in preparation for their final tests at the DMV office.
The Division’s MyDMV portal is enabling customers to conveniently view their driver license and vehicle registration details in one online location. These new features have been added to existing online services that offer vehicle registration renewals, duplicate registration cards, ordering personalized and specialized license plates, duplicate driver license and ID cards, requesting driving records, and various liability insurance payments.
NCDMV’s online driver license renewals went statewide in October and have already been used by nearly 174,000 drivers.
Citizens with questions about these new features to visit its website at ncdot.gov/dmv or call its customer service helpline at (919) 715-7000.